When I began a resolver case against them they replied and said we'll tell our team but nothing more we can or will Do for you. When I tried to make their customer service agents aware I was cut off when I asked to speak to a superior member of staff on at least 3 occasions. This booking took at least 3 days of 2 people lives and all because Aer lingus booking site was having an issue. The other member of our party had a transaction pending for 5 days b4 it was added back after a failed attempt. We finally discovered that if we booked the flights individually 圆 and did no more than 3 transactions using the same card we could get the booking to go through. Eventually I had to get another party member to book the flights with his cards and they did the same to him. The credit card held the £3k each time I attempted to book the flights. I had maxxed out 1 credit card with a £12k credit limit trying to book flights direct with aer lingus. Days of calling online agents, asking credit cards to reimburse pending payments that had failed to go through and then the debacle that was aer lingus customer service. Multiple attempts, multiple credit and debit cards used all with sufficient balances all of which failed at the final hurdle ie payments. I spent 3 days booking flights for a party of 6 to dallas. So this review is a promise I made to aer lingus. If Aer Lingus customer service agents can't sing from the same hymn sheet, then what hope have customers got? If I could give them a score of zero, I really would! For a national airline, they are definitely worse than even budget airlines such as the likes of Ryanair and EasyJet.which really is an embarrassment! When we asked why we were told different stories by different people, they simply brushed it off and said we were "ill-advised" by their own colleagues. All the staff we spoke to were very impatient and not courteous. And he'd charge us £200 per passenger for the privilege! We begrudgingly accepted this option as every call we'd made just gave us progressively worse options. The 4th person we spoke to then told us that the flight on Dec 20th wasn't available but he could get us on a flight to New York on Dec 19th, but we'd have to figure out our own way to Dallas. Whilst my wife and I were discussing the next steps, he hung up. The 3rd person we got through to after being on hold for 36 minutes told us that they don't charge a change fee, but he could get us on the flight on the 20th but there was no change fee, just the fare difference at £226 per person. The 2nd person we got through to after being on hold for 1 hour, 38 minutes told us she was looking into our booking and we should hold on, 5 minutes later the line cut off. However, as we were halfway through reading out the long card number to make payment, the line cut off. The first chap we got through to after being on hold for 40 minutes said he could get us onto the next flight on Dec 20th for a change fee of £120 per passenger. And thus began, an absolute odyssey just to try and get booked on the next flight. So we called them to get us on the next available flight. We were scheduled to fly out to Dallas on Dec 18th, but due to no fault of Are Lingus, we missed our flight as ESTA messed up our application.
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